Frequently Asked Questions (FAQ)

It is a mobile app for bot android and IOS ,that you can use it as an office extension tool .
You can make and receive calls, share files and more, as if you were behind your desk .

You can log in on the  EVCOFFICE PBX .
In order to verify your email address, the system will send you an email with an activation link.
Click on it to activate the account and be redirected to the portal .
During the sign up you need to enter the total number of users. The number includes the
admin account and accounts for your colleagues. This limit can be changed later from the
Settings/Account menu .
At your first log in with the admin account your first task should be to create accounts for your colleagues.
To do so enough is to put their email addresses in the form on the initial screen.
The platform will send them welcome emails with login detail .

If you want to make calls out of my plan ,you must add credits on my account .

You can add credit through the EVCOffice app or through the portal myaccount and then , go to Top Up and add money on your account .

A virtual number (DID) can be ordered from the Numbersmenu. In the Account menu you
can see the list of all DID numbers and associated monthly costs by clicking onManagePhone Numbers button.
 
User accounts can be managed from the Settings/Users menu.
There is the list of all existing users which can be modified or removed.
You can also add new accounts from there.
The limit in the total number of account is shown in the Settings/Account menu and can also be changed from there.
If you need to extend the limit, simply click on + icon to add more.
Then proceed as per instruction on the screen as it will require changing your current monthly subscription value .
 

 

Using this function, you can create greetings by simply entering the text. Go to the Greetings menu and press Text to Speech button.
Enter the greeting's name. Type the greeting text.
Choose a voice from the list.Click on Convert. After a moment the conversion should be done and a play button should appear in
the bottom left. Click on it to listen the greeting. If it is ok, click save to store the greeting .

You can receive calls, text, chat, video and exchange files from NON EVCOFFICE users

You can do all of the adove for FREE with all EVCOFFICE users.

You can receive the call on your EVCMOBI mobile app, tablet or your PC.

You can purchase Local numbers directly from your EVCOFFICE app. For advanced management of your Local Numbers, you need to log in to myaccount.

In your customer portal you can record greetings for voicemail , and take advantage of all the free calling features.

On the Greeting menu lets the admin to manage the greetings used in various features such as auto attendant or call group.
Note: the greetings defined in the Settings/Greetings menu are not personal user’s greetings which are managed from the My Profile menu.
The greetings can be recorded directly from the VUC portal or be uploaded as audio files.

Caller ID is the number shown to the called parties when calling offnet numbers .

A user can choose one of the numbers assigned to the company i.e. the default companyline added during the signup process or a number purchased from the Settings\Accounts .

Only the admin user can purchase phone numbers.

Extensions are short three digits numbers plus two digits branch prefix. Within the same
branch you do not need to dial the prefix. If you do not use branches all extensions are
created in the default branch.
Extensions can be assigned to:
  • Users (it makes easier to dial manually from a device)
  • Call park – extension is needed for direct pick up .
  • Call group .
  • Group intercom .
Extensions are shown in the Settings\Numbers menu.
To enable the voicemail, go to the My profile and then click Find me button .
You can record own welcome greeting  by using the Find me feature .
A user can set personalized greetings for different caller IDs.
To record a greeting click on the Record greeting option in the Find me edit panel.
Recorded greeting will be played for this rule.
To manage the recorded greetings or to record the default voicemail greeting click on Greetings button in My profile menu.

 

Yes you can record your calls from the PBX and the EVCOFFICE app.
On the Settings/Users menu you will see the Call recording .
Tick this option if you want all offnet calls, both inbound and outbound, of the user to be recorded. it does not apply to onnet i.e. user to user calls as they are always encrypted.
Only offnet calls will be recorded.
The recordings can be listened directly from the Settings/Recordingsmenu.
This menu is available only to the admin user.

The portal includes the following set of communication tools:

• call records of all your calls
• send sms
• Record Greetings for voicemail customization
• Register phone numbers for pin less dialing. Add your home number or your number at work, and use the service with pin less dialing by calling our access numbers.
• free calls to other EVCOFFICE users
• free chat to other EVCOFFICE users
• free video with other EVCOFFICE users
• free conference calls and chats with other EVCOFFICE users

• DO NOT DISTURB - block any unwanted numbers from ever calling you again with one click. Its never been easier.
• user profile
• address book
• call forwarding management
• personal voicemail
• failed calls lists

• Send : Image ,Video ,Audio ,File ,GEO-Location ,Share contact
• Speed Dialling
• missed calls history

 

 

EVCOFFICE PBX combines all ways of communications. Users can make calls from the web
portal, mobile apps or from a desktop voip phones whichever way they like. The hardware
devices are very useful in many businesses especially the models equipped in
set of
additional PBX functions. You can learn about the models offered by us and recommended
to use with EVCOFFICE PBX service. To place an order, contact our sales team.
You can check also the Provisioning section .
 

You can record all the companies account with the Company Directory .
This stores records of every user that belong to the company account .
You can use branches filter to see your colleagues from certain branch only.
There is also a search function which instantly filters the results.
Click on a row representing a user and the chat view will open on the right. This is the main
panel showing all the past communication events in a form of conversation.
More on the internal communication among users is explained in further chapters .

 
 

You can choose plans and check your payments from the account menu .
This is available only to admin users and is in the Company settings menu .

When you sign up to the EVCOFFICEPBX ,you choose the service plan.
The offered plans differ in price per user and the number of included minutes.
You can see what is your current plan and you can choose another plan by clicking on the
Change button and selecting another plan from the list. If you have atrial plan you can upgrade to a paid one .

The payments for the plan’s subscriptions are made automatically through Paypal .

The payments menu contains:

  •     Payments history
  •     Recurring payments
  •     Invoices

Invoices are generated monthly at the first day of each month. They include all the paid items.
The Recurring payments menu shows the subscription historical payments and the payments due in next payment cycle .

The Channels are collaboration tools. The group/people that work together on a given project–channel members .
Members are selected when creating a new channel or can be added to an existing channel.
To create a new channel, click on the plus icon in the channel list view.
To add new members to existing channel click on the plus member icon located above the members column in the channel main view.
An admin is by default the user who has created the channel. One channel can have multiple admins.
One admin can grant admin role to another member.
Admins can add and remove members.
All channels are permanent. They exist until there is at least one member.
Members can leave channel by clicking on the leave button in the channel info panel.
When an admin leaves a channel and there are no other admin members the system automatically assigns admin role to the first member from the list .Channels support all the chat functions available in one to one chat

 

You can call from the PBX portal to a user who has installed on the mobile the EVCOFFICE app .

User to user calls are referred to as free, both in the portal and mobile apps .

From EVCOFFICE PBX you can also call as well phone numbers from other networks (mobile or landline).

Video icon is available only for the onnet calls .

User to user audio calling uses HD voice codec which is also dynamically adjusting to different network conditions.

To do that you need to provitioning your VoIP Device .
The platform supports VoIP desktop phones (VoIP devices).
The recommended brand is Yealink and GrandStream but on request other devices can be added .
Each user can have multiple devices assigned to his account .
They all will register to the service using the same account .
Devices can be added:
 -by admin user through the Users menu; Admin can manage devices of other users
- by a user through the My Profile menu
To add a device, you need to click on the plus icon and then enter the following:

  •     MAC address–It is a unique address of each device, usually can be found on a sticker on device.
  •     Caller ID -You can choose a number from the list; the number will be used as caller ID for calls made from the device .

Click the Save button and then reboot the device. The device will connect to the provisioning
server and download the account configuration.
After that it should show the account name on its display and be ready to use. On the list of devices the status should be
now Provisioned .

The platform supports VoIP desktop phones (VoIP devices). The recommended brand is
Yealink but on request other devices can be added such as Polycom.
Each user can have multiple devices assigned to his account. They all will register to the
service using the same account.
Devices can be added:
  • by admin user through the Usersmenu; Admin can manage devices of other users
  • by a user through the My Profile menu
To add a device, you need to click on the plus icon and then enter the following:
• MAC address –it is a unique address of each device, usually can be found on a
sticker on device
• Caller ID – you can choose a number from the list; the number will be used as caller
ID for calls made from the device Click the Save button and then reboot the device. The device will connect to the provisioning
server and download the account configuration. After that it should show the account name
on its display and be ready to use. On the list of devices the status should be now Provisioned.
 

The click to call feature enables communication directly from a web browser simply byclicking a link.

It is another dimension of your business phone line.

You can generate a link in VUC portal and place it on your website, associate it with a "call me" button or use in your

email signature.

Website visitors or email recipients do not have to sign in or download any additional software as the entire app is based on technology supported by browsers.

 

  • HD Audio
  • Video
  • Instant Messaging .

When creating a click to call link you can decide what options should be allowed.

You can letyour customers chat with you or even have a video conference while browsing your website.

Both calls and chats will be received on your smartphone app ,on your browser or even you can answer a call on your voip phone.

Call parking is a feature that allows a user to put a call on hold and let other user pick it up and continue conversation.
The call park feature is usually activated by pressing a preprogrammed button on a phone which transfers the current conversation to a parking extension number and immediately puts the conversation on hold. This event is called parking the call and the call is said to haveparked onto a certain extension. The call can later be retrieved by dialing the parking extension number.
If no one picks up the parked call within the defined time, the system will transfer the parked call back to the person who originally parked the call .
In the Settings/Call parks menu you can create and manage call parks.
Each park has its name and timeout.
To assign an extension number, go to the Settings/Numbers menu.

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Auto-attendant - create voice menus, ring groups and call schedules.

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